Technology Support Specialist I - HigherEdJobs

Technology Support Specialist I

Posting Number: 080891
Position Type: Classified
Department/Discipline: DIST-KVCR
Number of Vacancies: 1

Summary Description:

Under supervision, responsible for operation, management, support, and maintenance of computer network hardware and software systems in support of administrative and instructional users in assigned department(s).

This is the entry-level classification in the Technology Support Specialist series performing routine and less complex technology support assignments while learning District policies and procedures. Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to the Technology Support Specialist II level and exercise less independent discretion and judgement in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Advancement to the "II" level is based on demonstrated proficiency in performing the assigned functions as is at the discretion of higher level supervisory or management staff.

MINIMUM REQUIRMENTS:

Education/Training:

An Associate's degree with major course work in computer science or a related field. Responsible Host system and/or personal computer technical support experience in a Local Area Network or Wide Area Network environment may be substituted for the required education on a year-for-year basis.

Experience:

One year of experience in a network environment, providing administration and support consisting of responsibility for hardware, software, application support, and user training.

DESIRED QUALIFICATIONS:

Knowledge of:

• Advanced knowledge of computer hardware, software and network operations, protocols, and capabilities.
• Microsoft and Linux servers and their operating systems.
• User account administration.
• LAN software installation and operation: LAN and WAN security protocols.
• Budgeting principles and practices.
• Computer hardware, software, and peripheral installation and operation.
• Telecommunications installation and troubleshooting.

Ability to:

• Install computers, servers, hubs, and telecommunications lines.
• Install and configure software applications on LANs.
• Respond to user requests for assistance and provide technical support for computer and network malfunctions.
• Diagnose equipment and software problems using software and hardware based diagnostic tools.
• Assist in the analysis of telecommunication system requirements.
• Adapt to changing technologies and learn functionality of new equipment and systems.
• Read, interpret and apply detailed technical written and oral instructions.
• Learn District and College organization, operations, policies and objectives.
• Plan and organize work.
• Understand and follow oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effect working relationships with those contracted in the course of work.

Posting Date: 09-24-2012
Closing Date: 10-08-2012

Special Instructions to Applicants:

To be considered an applicant, interested persons must submit ALL of the following documents:

1. Completed San Bernardino Community College District ONLINE Application. (Do not state "see resume" on the application form). Determination of applicants meeting minimum requirements will be based upon information provided in the SBCCD application. Resumes will be reviewed only after information satisfying minimum requirements have been listed in the SBCCD application.
Paper applications will not be accepted. Incomplete applications will not be accepted.

2. A resume summarizing your educational and professional experience.

3. A cover letter explaining how your experience and background demonstrates that you are the ideal candidate for the position.

4. Unofficial transcripts of coursework that satisfies the minimum requirements. If a degree is required, transcripts must indicate the type of degree earned, and the date the degree was awarded or conferred. This must be legible. Copies of diplomas will not be accepted in lieu of transcripts. Official transcripts will be required upon hire. Transcripts must be from a US accredited institution. Transcripts from outside the US must include an official evaluation for equivalency.

Applications that do not include all of these documents will be deemed incomplete and will not be considered.

The Office of Human Resources will administer skills testing to all applicants who have submitted complete applications and have met minimum requirements.

Salary and Benefits:

Salary range of $4,083 to $4,963 per month. Starting salary will be set at $4,083 unless previous experience is approved by Human Resources. Includes family medical, dental, and vision coverage and employee life insurance (employee contribution dependent upon plan selected). PERS Retirement (employee contributes 7%). CSEA union (dues are 1.5% up to a maximum of $36.75)

Examples of Duties:

The following duties are typical for this classification.

1. Installs, configures, troubleshoots, and maintains software, hardware, network systems, computer labs, and data lines; troubleshoots, repairs, and maintains LAN systems, including computers, servers, routers, switches, and other peripherals and their related software and accessories.
2. Installs, manages and maintains network servers and server software on multiple platforms; updates and configures switches.
3. Documents networks, equipment inventories, software inventories, and repairs.
4. Maintains and manages data and record storage on servers; assists in controlling access to data by designing and enforcing data security measures.
5. Installs, administers, and troubleshoots telecommunications networks, equipment and IP telephones; may install wire/cabling in ceilings and walls.
6. Consults with faculty and staff to develop solutions for office and lab technology; consults with vendors and District personnel to develop and implement security standards and technology policy.
7. Provides recommendations to the departmental manager concerning enhancements to the hardware and software inventory.
8. Trains instructors, manager, lab technicians, and other staff on software and hardware use relevant to network functionality, network security and repair.
9. Performs software updates and upgrades.
10. May assist the departmental manager with the technology budget for computer equipment software acquisitions and support; requests quotes from vendors for equipment and software.
11. Assists administrators and staff with a variety of technical issues.
12. Collaborates with District personnel in the design and development of system configurations and software.
13. Participates in the development, documentation, and implementation of technology service management practices; works to develop standards and procedures for the implementation and support of hardware and software.
14. May provide guidance, training, and instruction to lower level technology staff and student assistants.
15. Stays abreast of advances in technology and keeps current on relevant technology changes.
16. Performs related duties as required.

Working Hours:

Generally Monday through Friday, 8am to 5pm but will be required to work non-standard hours, nights, weekends, holidays, etc.

To apply, please visit: http://www.sbccdjobs.com

EOE

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Source: http://www.higheredjobs.com/details.cfm?JobCode=175674171

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